Trumpet blowing...
We want to keep improving so can't get complacent and won't get carried away with positive feedback.... but we have had a fair bit! Thank you!
For a CRM package with such advanced capabilities thankQ is remarkably easy to use. The look and feel is very consistent and improving.
geoffrey pearce
thankQ staff are a great team to work with and have lots of patience
sandra elmy
IST Project Manager
The thankQ team we worked with were very professional and very amenable. It was a real team effort to get the best solution for us as an organisation. Highly recommended!
mick leggett
Regional IT Manager
The more I use thankQ the more enthusiastic I become about it. The support team are always polite and helpful - and patient!
julie colman
Company Administrator and Company Secretary
The customer support is extremely helpful and always on hand when needed. The database has improved the work we do and helped ease the administrative burden overall.
marie holdt
Communications Manager
I really haven't got a bad word to say. Great team, great database that is making my fundraising more professional, organised and cost-effective - thank you!
jessica paine
Corporate and Community Fundraiser
It would be impossible to achieve such great results without excellent data and the ability to extract key information quickly. thankQ provided that and was the basic building block for our success.
john easom
Alumni Officer
We were looking for a proven partner, as we had some very tight deadlines to meet. thankQ’s understanding of our sector convinced us that this was the right choice.
anna bennett
Director of Finance and Operations, BBC Children in Need
We looked at a number of options for our fundraising work and ultimately chose thankQ because of the breadth and depth of functionality, because thankQ seemed to really understand what we need from a fundraising system, particularly in terms of direct mail, and have reflected this in the product, and because of value for money.
nicola skingle
Head of Partnerships and Projects, The Stroke Association
I have been very impressed with how the project has been managed. The communication has been excellent and I was very pleased with all the work undertaken.
andrew scanlan
Development Manager, University of Brighton
On training:
It’s been a delight to have you with us this week. We’ve all found the training really helpful, and you delivered it in a brill way. It’s always great when people really take the time to listen to your needs – encouraging others to feel and understand how things are relevant to them. Thank you. We’ve come away feeling positive about using thankQ, and there’s been nothing but very positive feedback about the training.
sarah robinson
Project Manager, Rays of Sunshine
On behalf of the IHF and the users here I’d like to extend our appreciation on the effort that went into our Release 2. It’s still settling in as you know but all things considered I would regard it as a successful piece of IT work which was carried out to the high standards we have come to expect from thankQ
conor o'dwyer
CRM Project Manager, Irish Heart Foundation
The integration into our overall system/network seems to be running well including accessibility via the Citrix server and importing data into Sage. The training data is extremely useful and it is always very helpful that it is updated each week to reflect our current data. The staff at thankQ are always friendly and helpful... and communications are always dealt with promptly.
July 2009
dee little
The British Cattle Veterinary Association
I was amazed to be called directly by the data transfer programmer himself! We quickly established a good basis for communications and were in touch regularly through to project completion. To make a programmer available to the customer in this way was both an extremely refreshing approach from a software supplier and a very effective means of progressing the project during the data transfer phase.
I found all the thankQ staff who worked on the project to be friendly and professional. They were all focussed on our needs as a customer first and foremost. We had complete confidence in thankQ’s ability to deliver and felt there was no issue that could not be overcome without putting our heads together and working out a solution between us.
27 March 2009
michael dykes
Membership Manager, Charity Finance Directors Group
On training:
Excellent trainers we had some of the most enthusiastic feedback including… Best IT training ever!
We went live with thankQ in 8 months which was on time, on specification and on budget. We have upgraded from 70 users to 120 users of thankQ and we use a web interface configured for distribution of key data to a wider audience over our intranet. Excellent analysis skills…ability to understand our business processes and identify both how IT could be used in delivering, and how it will change them. We would have no hesitation in recommending thankQ to other organizations of any size.
On product:
As a company thankQ has given us ongoing support with development of the application – since going live we have requested 5 new major modules and over 110 change requests.
peter watson
Head of Corporate Management Information, Citizens Advice
Our relationship with thankQ was established approximately four years ago, and has in my opinion developed and strengthened ever since then in a very positive way, resulting in mutual benefits for both parties. We consequently enjoy a high level of service and support from thankQ and the quality of their personnel is exceptional, together with their commitment towards Comic Relief and or overall aims and objectives.
Nov 2005
john thompson
IS Manager, Comic Relief
We’ve been using the thankQ product for three years and have found it to be extremely useful. It has changed the way we think about our customer base and the services we deliver and has allowed us to pinpoint areas we need to work on in the business as well as areas that are excelling. The support aspect of our partnership with thankQ is second to none... We have found the system to be robust and reliable and easily adaptable to our growing needs. The team at thankQ have a ‘can do’ attitude and are refreshingly positive.
eddie bailey
IT Manager, CSSC Sports & Leisure
From the outset we have found the team to be professional and commited to their customers and their products. This commitment has continued throughout our relationship and when support is required by any member of the team it is readily available and of the highest standards. Responses to queries or problems are immediate and no issue has ever gone unresolved. Part time and new users have found the system very user friendly and have found it to be invaluable to their roles. We would recommend thankQ to any one looking for a flexible, consistent charity database.
christine prideaux
North Devon Hospice
