Knowing them, knowing you...
Donors or supporters? Members, Friends or Comrades? Paid or non-paid? Committees, volunteers or groups? Want a 360° view? Let's not worry about terminology and jargon. thankQ is built around some key principles of good CRM - who do you know, what do you know about them and what do you want your staff to know about them. With that in place, adapting to the way you manage your relationships - however you describe them - comes naturally.
However complex your donor or membership base may be, thankQ has the tools to make managing your information easy. Information can be in your face, politely tucked away, totally hidden, user-definable... anyway you want it. But with an overview of each and every contact readily available, it will help your users discover benefits about contacts they didn't even know to look for.
The personal touch
One size never fits all. With thankQ, there are no limits to the level of personalisation you can weave into your messaging, communications and relationship-building activities. Communications can be tailored precisely; bespoke paragraphs and content can be merged into letters and your members or donors can receive communications exactly to their preferences in any format from SMS to letter, with a salutation to reflect the author. If you don’t believe us, then why not get in touch so we can provide you with a thankQ demo.
Household records to household names...
People are complex things and managing your information about them can give cause for some head scratching - it's often very difficult to pigeon hole somebody. A volunteer who is also a donor. A member of staff who also runs a committee. thankQ doesn't force you to treat your contacts as a piece of data - you can store whatever information you need and as part of your implementation we will use our experience to help make sure you do it in the best way.
Extensions can be selected for the CRM module to accommodate the specific data needed for alumni, volunteers, members, committees and VIPs and a separate HR module allows you to manage staff records separately and securely, but in the same CRM system.
Mail me, text me, tweet everyone...
The only restriction on how you communicate with your contacts is your imagination. Managing addresses, including changes at different times of year such as term time, and adapting to preferences for different circumstances - using different salutations and media are bread and butter stuff in thankQ.
Mail Manager allows for complex segmentation, fragmentation, test mailings, based on any information in the database all the time offering deduplication options - not just by looking at the same contacts, but also ones with similar details.
Sending communications from the thankQ database is just as easy as you need to it to be. Close integration with Microsoft Word allows letter templates to be managed in a familiar environment, and a built in Bulk Email tool removes the need for complicated interfaces between your database and an email product. Similarly, sending SMS / text message alerts and thank yous to your contacts just requires the click of a button.
Care and Welfare
Many fundraising databases focus on managing the money from your supporters, but often neglect the important business of providing care, support and advice to your beneficiaries. thankQ wants you to be able to manage the entire relationship - with the right sensitivities; we know you don't want the fundraising team jumping on somebody who has just been in touch for advice at a difficult time, but your database needs to help fundraisers show that sensitivity.
thankQ is used by a number of benevolent funds to manage a variety of processes unique to each organisation - offering advice, support, loans, grants and support payments. And the Advice module places all the emphasis on providing information and support first, not capturing the caller's details.